1227 Teakwood Trail                                                                                                                    404-294-4675-H

Stone Mountain, GA 30083           cliffordwaugh2679@comcast.net                       404-840-4481-C

 

PROFESSIONAL SUMMARY

 

Transportation control/network operations specialist with experience in cell site testing, T1 and T3 applications, and large carrier maintenance evaluation test monitors of CVP, ESP, USAP and SEAP. Provide testing, troubleshooting, repair, and maintenance on head end satellite receivers, cable signal distribution amplifiers, RF telephone‑based transmitting equipment, cellular and other systems. Skills applicable to information technology and telecom fields with special emphasis in cell maintenance technology and circuit maintenance. Extensive experience in testing and mapping DSO, DS1, DS3 and OC3 circuits.

 

CAREER EXPERIENCE/HIGHLIGHTS

 

·                     Maintained access provider, vendor and long distance carrier interfacing; implemented testing of DSO, T1, CPA to POP, SPA to POP, OCN for PCS type circuits for the PSDS group

·                     Demonstrated proficiency with remote access testing systems; tested DS1 and Fractional DS1 circuits by remote terminal using the Hiekemian testing software for the NIU (smart jack), CSU, Head to Head, and to a Fractional CSU Dataport.

·                     Installed, tested, and maintained private line and frame relay circuits; tested DS0, DS1, DS3, OC3 and frame relay; completed mapping on digital cross-connect on the network

·                     Performed circuit package set ups, made optical output measurements and conducted DS1 and DS3 network testing using REACT test interface tool.

·                     Authored bio-medical equipment test procedures and practices to adhere to ISO 9000 series standards utilized to refurbish equipment.

·                      Researched, obtained and applied LIEM scrub principles to OSP ensuring data accuracy as referenced to the DLC equipment in the field.

·                      Provided troubleshooting for network issues at the T1 (higher level issues) via net analyst test set and delivered quick resolution for customers, vendors, ICO, LEC, internal and external customers. Interfaced with Field Engineering, Switch Techs, and GNOC to complete continuity testing.

 

PROFESSIONAL EXPERIENCE

AT&T, Atlanta, GA                                                                                                                                            2012-2013

National Field Service Desk (Contract)

Logged vendors into and out of cell sites for non-service affecting tasks via the BMC/Remedy ticketing System, AOTS Change Management Console tool, and BMC Remedy Med Tier. Supported the following technologies, LTE, GSM, UMTS. Verified cell continuity by bringing in alarms. Also worked the following software: OSS, Netcool and CTS.

 

ERICSSON, Atlanta, GA                                                                                                                              2009-2012

Network Control Specialist – 24/7 NOC Environment, 2004-2012

Provided Tier II support for multiple teams for wireline and wireless networks including RF Tier I, RF Chronics and ASA Tier I; assisted with tools, applications and technical acumen. Provided support for non-routine troubles including roll and/or disconnect activities. Liaison for long duration and escalated issues.

 

SPRINT/NEXTEL/ERICSSON, Atlanta, GA                                                                                                 1999-2012

Network Control Specialist – 24/7 NOC Environment, 2004-2012

Provided Tier II support for multiple teams for wireline and wireless networks including RF Tier I, RF Chronics and ASA Tier I; assisted with tools, applications and technical acumen. Provided support for non-routine troubles including roll and/or disconnect activities. Liaison for long duration and escalated issues.

SPRINT, PROJECT SERVICES DELIVERY SYSTEMS GROUP                                                1999-2012

Network Operation Specialist II,              

Analyzed, monitored and resolved network problems; managed installation and maintenance. Ensured proper circuit component and provisioning layout; accurate digital cross connect mapping, access provider remote test and acceptance quality end-to-end continuity testing.

 

TEKTON RESOURCES: FLUOR DANIELS TELECOM, INC., Atlanta, GA                               1998-1999

LEIM Engineer                           

Inventoried and evaluated digital loop carrier and other telecommunications systems. Modified and designed central office and remote terminal sites as referenced in the LEIM database. Utilized UNIX database platform to perform duties required in the LEIM database.

 

DADE-BEHRING INTERNATIONAL, Atlanta, GA                                                                                                     1996-1998

Bio-Medical Technician - (H.L.YOH Temporary) 

Troubleshot, calibrated, aligned, repaired and refurbished complex bio-medical equipment. Primary contributor to the successful adherence to FDA standards; trained junior personnel.

 

ATLANTA TECHNICAL SUPPORT: HITACHI TELECOM, Atlanta, GA                                                  1995-1996

SONET Technician                           

Performed R&D testing on voice, digital and video data telephone‑based switching system; provided support to telecommunications engineers.

 

SCIENTIFIC ATLANTA/SHELL KNOB SERVICES, Atlanta, GA                                                            1993-1994

Electronic Technician              - (Excel Temporary)

Calibrated network analyzer; maintained and repaired systems troubleshooting on Allen microphotographic laboratory equipment.

 

SCHLUMBERGER COMMUNICATION SYSTEMS, Atlanta, GA                                                          1989-1993 Field Inspector and Repair Technician

Tested, repaired, maintained and provided troubleshooting to component and board levels on digital and analog systems. Used Macintosh computers for programming and reprogramming and conducted inspections of units.                                                                                                       

EDUCATION/TRAINING

 

Bachelor of Arts, Radio and Television Broadcasting, State University of New York, New Paltz, NY

 

Associate of Arts, Media Arts & Technology, Rockland Community College, Suffern, NY

             

United States Air Force, Microphotographics and Photography

 

PLATFORMS/TECHNOLOGY

 

Basic DS1/DS3 Theory, CommQuest II, DS1/DS3 Facility Troubleshooting, ISDN Overview, ATM & SONET Technology, XDSL Technical Overview & ATM Technical Overview, NORTEL Passport Equipment Overview, ALCATEL IMTN Broadband DCS Overview, Optical Carrier Turn-Up and Testing, Digital Link 3800/3900 IMUX/HSFR Training, Using TDT2 for Frame Relay, DS1/DS3 Troubleshooting, PSN2 Overview, Frame Relay Training, TDT2 for Frame Relay, Fiber to the Curb General Overview, Cisco 2500, 3600 & 4600 Series Router Equipment Overview, Cisco Routing and Internetworking Technical Overview, Fundamentals of Sprint Quality 99-02, NEC OC48 Equipment Overview, LAN Overview, Achieving Extraordinary Customer Relations, Personal Time Management, 20 Ways to Better Customer Service, RF Technology

DLC Curriculum, LEIM (Loop Electronic Inventory Module)